Just some quick background. I work for a finance company. Most of our customers have credit issues. Some of them have other types of issues which make them unhappy campers and a small few of them are quite nice.
SO without further ado....today a person calls in and wants to talk with someone. When asked if she is a current customer (so we'll know who to direct the call to) she states no, but she is a preferred customer. Now this makes us all giggle since no one should prefer us because of our high interest rate and we don't prefer many of our customers because ...well, see the opening paragraph. Her call is passed to a manager. After a couple of questions the call is finished. He tells us we misunderstood her. She didn't say she was a preferred customer she said her brother (who is our customer) preferred her to us for a loan. Yep, that is our kind of customer!
We once had a customer call to say he was unable to make his payment on time because of financial blockages......what?
Customer's wife calls saying husband tried to make a Money Gram payment through Wal-Mart but was unable to because he is dyslexic.....
Once a woman called in to say she was unable to pay on time because she was a victim of Divinity theft. (it might be criminal to take her money...what do you think?)
For another customer the excuse was that his car was out of fix rendering him unable to make his payment.
One of my favorites was the customer who called in to say that her insurance had collapsed instead of lapsed.
Then there was the customer who called saying he was unable to pay because he had had to funeralize his father that week instead.
I swear I am not making this stuff up, but I do write it all down in my little address book. There are some pages so filled with anecdotes that I can no longer read the addresses and phone numbers.
Good stuff...good stuff.